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Customer Support

Customer Support FAQs

Customer Support FAQs

Customer Support FAQs provide quick answers to common questions about dashboard functionality, call logs, campaigns, autodial, surveys, settings, user

Dashboard FAQs

Dashboard Visibility Based on User Roles in FreJun

What is the date range filter, and how do I use it?

How to download the Call report of team members from the Dashboard?

What call metrics are visible on the FreJun Dashboard?

How to share call recordings?

Who can access my call recordings?

Understanding the Dashboard in FreJun

How to download the monthly report of team members?

Can I download the data shown in the dashboard?

Will the dashboard update in real time?

Customizing Your FreJun Dashboard Table View

What is the benefit of using this dashboard?

How can I get call analytics of a user?

Adding Custom Columns to Your FreJun Dashboard Table

Detailed Dashboard Overview

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Call Logs FAQs

Overview of the Call Logs Section in FreJun

What filters are available in the Call Logs section?

What details are shown for each call log?

How do you access Call Recordings along with Call Summary and Transcript?

How to check call logs and recording?

Can I search specific call logs?

A Guide to Accessing Call Logs and Recordings

How to Generate Call Log Reports in FreJun Within Specific Dates

Does FreJun Support Blocking Specific Phone Numbers?

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Contact List FAQs

How can I open a contact list after uploading?

How to Add a New Contact List in FreJun

What Information Should the Contact List Include?

How to Assign Contacts to users in FreJun

Can I start auto-dialing from the contact list?

How to add new contacts to the existing contact list?

What should I do if the uploaded .csv file is not supported?

What You See in the Contact List Dashboard

Call Status and Assignment Filters After Opening a Contact List

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Campaigns FAQs

How to Use Templates and Automation Triggers in FreJun

How to Start and Manage an Auto Dial Session in FreJun

Surveys Homepage: Search and Overview Explained

How to create a new contact list for Autodial?

How can I Redial contacts from a campaign?

How to Access Your Past Auto Dial Campaigns

How can I search for a specific campaign?

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Autodial FAQs

Creating new list for Autodial

How to add new contacts to the existing contact list for Autodial?

Does Auto Dial work with international calling?

How to make calls using the Autodial feature?

How many contacts can you Autodial at a time?

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Surveys FAQs

Filtering Responses by User in FreJun

Where can I access the Surveys section?

Viewing Detailed Survey Responses in FreJun

Managing Surveys in FreJun: Edit or Delete

Creating a New Survey in FreJun

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Users and Teams FAQs

How to Accept an Invitation Shared by the Owner/Admin in FreJun

How to Edit a User’s Details in FreJun

Overview of FreJun Users and Teams

How do I know which users belong to a team?

User Details in FreJun – Explained

Filtering Data by Users or Teams

How to Invite a New User in FreJun

How to change the role of an User in FreJun?

Filtering the User List in FreJun

Managing Users in FreJun: Edit, Delete, and Deactivate Options

How do I create a new team?

Managing Teams in FreJun: Edit Team Details, Add or Remove Team Members

Overview of the Teams Tab in FreJun

How to change account access for team members?

Searching for a Team in FreJun.

Can a user be part of more than one team?

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User Management Access FAQs

How can I search for a specific role?

How to Edit a Custom Role in FreJun

Understanding Scope in Role Management

How do I assign users to a role?

Deleting Roles in FreJun

What are the types of roles available?

What is the purpose of the Roles section in FreJun?

What Information Is Displayed for Each Role in the Roles Section?

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Settings FAQs

How to change my mobile number in FreJun?

How to set Business hours in FreJun?

Does FreJun Support Blocking Specific Phone Numbers?

Overview of FreJun Settings Tab

Changing Your Mobile Number in FreJun: A Step-by-Step Guide

How to Set Up Two-Factor Authentication (2FA) in FreJun

How to Manage the Block List in FreJun?

How to Use the "Forgot Password" Option in FreJun

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Chrome Extension FAQs

What is the FreJun Chrome Extension?

How to install the Chrome extension

What permissions does the extension require?

Do I need to log in to the extension separately?

Can I make calls from CRMs using the FreJun Chrome extension?

Why is the microphone not working on the extension?

Does the extension work on all browsers?

Can I use the extension on multiple tabs?

Is call recording supported via the extension?

How do I report issues with the Chrome extension?

Microphone Access Blocked in FreJun Chrome Extension

What do error codes 616 and 617 indicate in the extension?

What does error code 619 indicate in the extension?

Fix 'No Internet Connection' in FreJun Chrome Extension

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Mobile App FAQs

What Permissions Does the FreJun Mobile App Require and Why?

Does FreJun function on mobile devices?

Unable to receive calls through FreJun Dialer

How do I initiate a call from the mobile application?

Getting Started with FreJun on Mobile

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