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How to Create a New Survey in FreJun?

Learn how to create and configure IVR surveys in FreJun, including question setup, response logic, audio uploads, and call flow actions.

Creating IVR surveys in FreJun allows businesses to collect real-time customer feedback through automated voice interactions. When you click “New Survey”, FreJun opens a guided setup that lets you design structured surveys with configurable questions, response limits, and intelligent call actions.

This article walks you through everything that happens after clicking New Survey — from campaign naming and response timing to audio uploads and call termination rules—so you can launch professional voice surveys quickly and efficiently.

When you navigate to the Surveys tab under the Campaigns section, you’ll enter the Create Survey setup screen. To start a new survey, click the “+ New Survey” green button at the top right, then configure the following options:

  • Campaign Name: Enter a unique name for your survey campaign.

  • Max Response Time per Question: Choose the maximum time allowed for each question response — either 5 seconds or 10 seconds.

  • If Invalid Response: Decide how many times (1, 2, or 3) the question should be repeated if the response is invalid.

You can add multiple questions (e.g., Question 1, 2, 3) with these configurations:

  • Question Type: Select from types like Yes/No, Rating, etc.

  • Keypress Options: Assign keypresses for responses (e.g., 1 for Yes, 2 for No).

  • Question Title: Enter the text for each question.

  • Question Audio: Upload audio files for each question to enhance the survey experience.

If there’s no valid response after the repeats, choose one of the following actions:

  • End the call with a message.

  • End the call immediately.

You can also upload audio for the survey introduction and the thank-you message.

Once all required fields are configured, including intro, questions, and thank you message, click “Create” at the bottom right to save and launch your survey.

Refer to this video for more help:

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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