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Why is the microphone not working on the extension?

Fix microphone permission, browser, and system issues to enable seamless calling on the FreJun Chrome Extension

If your microphone is not working on the FreJun browser extension, it’s usually due to missing browser permissions, incorrect device selection, or another application blocking microphone access. These issues are common when using Chrome-based calling extensions and can be resolved in just a few quick steps.

This guide walks you through how to fix microphone issues on the FreJun extension by checking browser settings, operating system permissions, and device conflicts. Follow the steps below to restore clear audio and continue making calls without interruption.

If your microphone isn’t working with FreJun in your browser, follow these steps to ensure it's properly configured:

1. Grant Microphone Access in Browser Settings

  • Open Google Chrome (or your browser).

  • Go to: chrome://settings/content/microphone

  • Make sure the toggle for “Sites can ask to use your microphone” is enabled.

  • Under "Allowed to use your microphone", ensure that https://app.frejun.com (or your FreJun domain) is listed.

  • If it's under "Blocked", click the trash icon next to it and retry access—Chrome will prompt you again.

2. Select the Correct Microphone

  • On the same microphone settings page, ensure the correct microphone device is selected from the dropdown—especially important if you’re using external headphones or USB mics.

3. Check for Other Applications Blocking the Mic

Sometimes, other applications such as Zoom, Teams, or background recording software might lock the microphone, preventing FreJun from accessing it. Try the following:

  • Close any other apps that may be using the mic.

  • Restart your browser after closing those apps.

  • If the issue persists, reboot your computer to fully release the mic from any lingering processes.

4. Operating System Permissions

Ensure your OS also grants browser microphone access:

  • Windows: Go to Settings > Privacy > Microphone and ensure Chrome is allowed.

  • Mac: Go to System Preferences > Security & Privacy > Microphone, and make sure Chrome is checked.

Final Tip:

Try logging out and logging back into FreJun, or use Incognito mode to rule out extension conflicts.


For more Queries, reach out to us at support@frejun.com or Live chat support through your Frejun Dashboard.

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