Chrome Extension FAQs
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      Why is the microphone not working on the extension?

      If your microphone isn’t working with FreJun in your browser, follow these steps to ensure it's properly configured:

      ✅ 1. Grant Microphone Access in Browser Settings

      • Open Google Chrome (or your browser).

      • Go to: chrome://settings/content/microphone

      • Make sure the toggle for “Sites can ask to use your microphone” is enabled.

      • Under "Allowed to use your microphone", ensure that https://app.frejun.com (or your FreJun domain) is listed.

      • If it's under "Blocked", click the trash icon next to it and retry access—Chrome will prompt you again.

      ✅ 2. Select the Correct Microphone

      • On the same microphone settings page, ensure the correct microphone device is selected from the dropdown—especially important if you’re using external headphones or USB mics.

      ✅ 3. Check for Other Applications Blocking the Mic

      Sometimes, other applications such as Zoom, Teams, or background recording software might lock the microphone, preventing FreJun from accessing it. Try the following:

      • Close any other apps that may be using the mic.

      • Restart your browser after closing those apps.

      • If the issue persists, reboot your computer to fully release the mic from any lingering processes.

      ✅ 4. Operating System Permissions

      Ensure your OS also grants browser microphone access:

      • Windows: Go to Settings > Privacy > Microphone and ensure Chrome is allowed.

      • Mac: Go to System Preferences > Security & Privacy > Microphone, and make sure Chrome is checked.

      📌 Final Tip:

      Try logging out and logging back into FreJun, or use Incognito mode to rule out extension conflicts.


      For more Queries, reach out to us at support@frejun.com or Live chat support through your Frejun Dashboard.