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What Details Are Shown for Each Call Log | FreJun Call Log Guide

Each call entry in FreJun’s call logs includes comprehensive details: the contact’s name or number, date and time of call, user (who made the call), virtual number used, and the team. It also shows duration, cost (if applicable), and when enabled a “View” button to access call recordings. Additional fields like call reason, outcome, and tags help you categorize and analyze calls easily, making call management transparent and actionable.

Each row in the call logs table displays the following:

  • Contact: Name/number of the person contacted
  • Contacted On: Date & Time of the call
  • User: Who placed the call
  • Virtual Number: The VN used for the call
  • Team: Team responsible for the call (e.g., Sales, Ops)
  • Duration: Length of the call
  • Cost (INR): If applicable
  • Recording:
    • Shows a “View” button in green. Clicking it lets you listen to the recording.
  • At the top right of the recording page, there’s a “Copy Link” option to share the audio.
  • Call Reason - Various Reasons can be selected from the dropdown list
  • Call Outcome - Various Outcomes can be selected from the dropdown list
  • Call Tags - Various Tags can be selected from the dropdown list

 

And to find all these you can scroll towards right and left from the horizontal bar at the bottom

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account. Sign Up Now