Call Logs FAQs
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      1. Customer Support
      2. Support FAQs
      3. Call Logs FAQs

      What details are shown for each call log?

      Each row in the call logs table displays the following:

      • Contact: Name/number of the person contacted
      • Contacted On: Date & Time of the call
      • User: Who placed the call
      • Virtual Number: The VN used for the call
      • Team: Team responsible for the call (e.g., Sales, Ops)
      • Duration: Length of the call
      • Cost (INR): If applicable
      • Recording:
        • Shows a “View” button in green. Clicking it lets you listen to the recording.
      • At the top right of the recording page, there’s a “Copy Link” option to share the audio.
      • Call Reason - Various Reasons can be selected from the dropdown list
      • Call Outcome - Various Outcomes can be selected from the dropdown list
      • Call Tags - Various Tags can be selected from the dropdown list

       

      And to find all these you can scroll towards right and left from the horizontal bar at the bottom

      For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account