What details are shown for each call log?

Each row in the call logs table displays the following:

• Contact: Name/number of the person contacted
• Contacted On: Date & Time of the call
• User: Who placed the call
• Virtual Number: The VN used for the call
• Team: Team responsible for the call (e.g., Sales, Ops)
• Duration: Length of the call
• Cost (INR): If applicable
• Recording:
  • Shows a “View” button in green. Clicking it lets you listen to the recording.

• At the top right of the recording page, there’s a “Copy Link” option to share the audio.

• Call Reason - Various Reasons can be selected from the dropdown list
• Call Outcome - Various Outcomes can be selected from the dropdown list
• Call Tags - Various Tags can be selected from the dropdown list