How can I get call analytics of a user?

Call analytics are available only to the admin and Super admin of the account. 

How to Get Team Call Analytics in FreJun

1. Log in to Your FreJun Admin Dashboard

• Go to https://frejun.com and sign in using an admin account with analytics access.

• You will be directed to the dashboard showing various insights.

  Typical metrics available include:

  • Total Calls Made/Received

  • Average Call Duration

  • Call Volume by Day/Hour

  • Call Outcome Stats (answered, unanswered, rejected)

• Apply Filters for Team or Individual Data

  • Use filters to narrow down your view by:

    • User

    • Date range

• Click on the Download button on the top right.

Your call analytics will be downloaded on the basis of filters applied.

You can also refer to this video for better access:

If you face any issues, please contact us at support chat or email us at support@frejun.com