How can I get call analytics of a user ?

FreJun’s Call Analytics feature gives admins complete visibility into team and individual calling activity. From tracking total calls and average call duration to monitoring call outcomes, FreJun helps businesses make data-driven decisions to improve sales, support, and recruitment performance.

Access to call analytics is restricted to Admin and Super Admin users, ensuring secure and controlled reporting. With powerful filters and one-click downloads, FreJun enables leaders to analyze call trends, agent productivity, and engagement patterns across teams—all from a single dashboard.

Call analytics are available only to the admin and Super admin of the account. 

How to Get Team Call Analytics in FreJun

1. Log in to Your FreJun Admin Dashboard

• Go to https://frejun.com and sign in using an admin account with analytics access.

• You will be directed to the dashboard showing various insights.

  Typical metrics available include:

  • Total Calls Made/Received

  • Average Call Duration

  • Call Volume by Day/Hour

  • Call Outcome Stats (answered, unanswered, rejected)

• Apply Filters for Team or Individual Data

  • Use filters to narrow down your view by:

    • User

    • Date range

• Click on the Download button on the top right.

Your call analytics will be downloaded on the basis of the filters applied.

You can also refer to this video for better access:

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

You can sign up here and activate your free trial