What should I do if the uploaded .csv file is not supported?

If your uploaded .csv file is not supported in FreJun, it usually means there’s a formatting issue.

Check the File Format

• Make sure the file is saved as Comma-Separated Values (.csv) — not Excel (.xlsx) or another format.

  • In Excel or Google Sheets:
    Click File > Download > Comma-separated values (.csv)

• Verify Phone Number Formatting

  • Use the international format with the country code

To avoid guesswork, you can download and follow a pre-formatted sample CSV file by clicking here. 

This ensures your data structure meets all required fields and formatting standards for a seamless upload.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account