Access to call recordings in FreJun depends on your user role and team settings:
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Admins:
Have full access to all call recordings within the organization. They can view, download, and share any recordings made by team members. -
Managers:
Can access call recordings of users they manage (based on the team's structure and permissions set by Admins). -
Users (Regular Team Members):
Can access only their own call recordings. They do not have access to recordings made by other users unless explicitly granted.
Where to Find Call Recordings
You can access recordings by:
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Going to the Call Logs section in your FreJun dashboard
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Searching by contact, date, or team member
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Clicking the play/download icon next to the call entry
Note: If call recording is disabled for a number or call flow, no recording will be available for those calls.
Still Have Questions?
If you need help managing call recording access or permissions:
📧 Support: support@frejun.com
💬 Chat: Available at frejun.com