Who can access the call recordings?

Call recordings are essential for sales coaching, customer support quality, and compliance. FreJun ensures that access to these recordings is controlled through role-based permissions, so sensitive conversations remain secure while still being available to the right stakeholders.

This article explains who can access call recordings in FreJun, how permissions differ between Owners, Admins, and Users, and the exact steps to locate recordings from the dashboard. Whether you’re auditing calls or reviewing conversations for training, FreJun makes the process simple and secure.

Access to call recordings in FreJun depends on your user role and team settings:

• Owners:
  Have full access to all call recordings within the organization. They can view, download, and share any recordings made by team members.

• Admins:
  Can access call recordings of users they manage (based on the team's structure and permissions set by Admins).

• Users (Regular Team Members):
  Can access only their own call recordings. They do not have access to recordings made by other users unless explicitly granted.