---
title: Who can access the call recordings?
description: Learn who can access call recordings in FreJun based on roles—Owner, Admin, and User. Discover how to view, download, and manage recordings securely from the dashboard.
---

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# Who can access the call recordings?

## Understand how FreJun manages call recording access based on user roles, team permissions, and account settings—so the right people get secure, compliant visibility into conversations.

Call recordings are essential for sales coaching, customer support quality, and compliance. FreJun ensures that access to these recordings is controlled through role-based permissions, so sensitive conversations remain secure while still being available to the right stakeholders.

This article explains **who can access call recordings in FreJun**, how permissions differ between Owners, Admins, and Users, and the exact steps to locate recordings from the dashboard. Whether you’re auditing calls or reviewing conversations for training, FreJun makes the process simple and secure.

Access to call recordings in FreJun depends on your user role and team settings:

- Owners:  
  Have full access to all call recordings within the organization. They can view, download, and share any recordings made by team members.
- Admins:  
  Can access call recordings of users they manage (based on the team's structure and permissions set by Admins).
- Users (Regular Team Members):  
  Can access only their own call recordings. They do not have access to recordings made by other users unless explicitly granted.

 

### Where to Find Call Recordings

You can access recordings by:

- Going to the Call Logs section in your FreJun dashboard
- Searching by contact, date, or team member
- Clicking the play/download icon next to the call entry

> Note: If call recording is disabled for a number or call flow, no recording will be available for those calls.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

👉 **Sign up for FreJun:** https://product.frejun.com/signup

 

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