What call metrics are visible on the FreJun Dashboard?

The FreJun Dashboard provides a clear, visual snapshot of your calling activity, helping sales, recruitment, and support teams make data-driven decisions faster. With intuitive graphs and real-time call analytics, you can instantly understand how your team is performing across incoming, outgoing, and missed calls.

By tracking essential call metrics, FreJun enables managers to monitor call volume, engagement levels, response efficiency, and conversation duration—all from a single dashboard. These insights help optimize workflows, improve customer experience, and ensure accountability across teams.

The dashboard presents key call metrics visually through graphs to give you a quick insight into call activity. These metrics include:

• Incoming Calls: Total number of calls received.

• Outgoing Calls: Total number of calls made.

• Missed Calls: Number of calls that were not answered.

• Unique Calls: Count of distinct phone numbers you interacted with.

• Total Duration: The sum of durations of all calls.

• Average Duration: The average length of each call.

This comprehensive view helps you monitor call performance and trends effectively.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account
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