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What if Microphone Access Blocked in FreJun Chrome Extension?

A step-by-step troubleshooting guide to fix microphone permission issues in the FreJun Chrome Extension for seamless calling.

If you're unable to make calls using the FreJun Chrome Extension and notice that your microphone isn’t working, the issue is almost always related to Chrome permissions or system-level microphone settings. This article walks you through the exact steps to diagnose and fix the problem within minutes.

FreJun requires microphone access to enable high-quality calling. When Chrome or your device blocks this permission, calling features may not function properly. Follow the simple steps below to restore microphone access and get your calling workflow back on track. 

If you're unable to make calls via the FreJun Chrome Extension, and the microphone isn't working, it's likely due to system-level or browser-level microphone restrictions.

Important Note:
This issue is not related to FreJun, but rather due to your system's sound settings or Chrome permissions.

 Common Causes:
  • Microphone access is blocked in Chrome settings.
  • System-level settings (Windows/Mac) have disabled microphone access.
  • The default microphone is incorrectly selected or disconnected.

 Steps to Fix:
  1. Check Chrome Permissions:
  2. Check System Sound Settings:
    • Windows: Go to Settings > Privacy > Microphone, and allow apps to access your microphone.
    • Mac: Go to System Preferences > Security & Privacy > Microphone, and check if Chrome has access.
  3. Restart Chrome after updating the permissions.
If you continue to face issues, try using a different microphone device or check for external sound driver conflicts.

Still stuck? Feel free to reach out to us at support@frejun.com.
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