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APIs and SDKs FAQs

APIs and SDKs FAQs

🔐 Authentication & API Access

How do I start using FreJun's APIs?

What is the process to authenticate via OAuth 2.0?

How do I create access and refresh tokens?

How do I refresh an expired access token?

📞 Calling Features

What types of calls can I make with FreJun?

How can I initiate a VoIP call?

What is the Dialer Widget, and how do I use it?

Is there a Chrome Extension available for calling?

How to initiate network-based calls via API?

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👥 User Management – Detailed FAQs

How do I create a new user in FreJun?

How can I retrieve information about a specific user?

Is it possible to update user information later?

How can I delete a user from my FreJun account?

Can I get a list of all users in my organization?

What kind of roles can users have?

Can users be deactivated instead of deleted?

How do I assign or change a user's role?

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📊 Call Logs & Analytics

How do I access call logs?

Can I retrieve call analytics?

🔔 Webhooks

What are webhooks in FreJun?

How do I set up a webhook?

🔧 Managing Webhooks

How to create a Webhook?

Retrieving a Webhook

Updating a Webhook

How to Delete a Webhook?

Listing All Webhooks

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📢 Supported Webhook Events

Supported Webhook Events

🧰 Additional Tools

Does FreJun offer an SDK for integration?

📦 FreJun Softphone Web SDK – FAQs

What is the @frejun/softphone-web-sdk package used for?

How do I authenticate a user in the SDK?

How do I initialize the softphone?

How can I make a call using the SDK?

How do I end an active call?

Can I control where the audio is played?

What browsers are supported?

How can I manage sessions during navigation?

Is audio handled automatically?

Is the SDK production-ready?

Where can I find complete installation and usage examples?

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❗ FreJun SDK – Edge Case FAQs

Why does my call fail in SDK?

Why am I not hearing any audio during a call?

What happens if my OAuth token expires?

Why isn’t my call connecting after clicking the call button?

Why do I stop hearing the call when I change routes in my app?

Why don’t I see any status updates (ringing, connected, etc.)?

Why is my browser blocking microphone access?

Why do calls fail for some numbers?

Why does the SDK not work in Firefox or Safari?

Why doesn’t the SDK work in Incognito mode?

Why do calls drop when I switch to another tab on mobile?

Why aren’t my webhooks being received?

Why do calls fail when using multiple tabs?

Why does the Authorization header fail even with a valid token?

Why do I get a 'method not defined' error when calling SDK functions?

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