How to download the monthly report of team members?

Log in to Your FreJun Account

• You will be directed to the dashboard showing various insights.

  Typical metrics available include:

  • Total Calls Made/Received

  • Average Call Duration

  • Call Volume by Day/Hour

  • Call Outcome Stats (answered, unanswered, rejected)

• Apply Filters for  Individual Data

  • Use filters to narrow down your view by: 

    • Teams

    • User

    • lists

    • Date range

• Click on the Download button on the top right.

Your call analytics will be downloaded on the basis of filters applied.

Automate Reports (Optional)

• In the Settings tab > Account > Call reports, you can schedule reports to be emailed to super admin or admin on a daily, weekly, or monthly basis.