How to download the monthly report of team members?

Tracking team performance is critical for sales, recruitment, and support teams. FreJun makes it easy to download monthly reports of team members using its powerful call analytics dashboard. With just a few clicks, you can export detailed call data filtered by user, team, or date range.

Whether you want to analyze call volume, monitor agent productivity, or share performance insights with leadership, FreJun’s reporting tools ensure you always have access to accurate, actionable call data. You can even automate monthly call reports and receive them directly via email.

Log in to Your FreJun Account

• You will be directed to the dashboard showing various insights.

  Typical metrics available include:

  • Total Calls Made/Received

  • Average Call Duration

  • Call Volume by Day/Hour

  • Call Outcome Stats (answered, unanswered, rejected)

• Apply Filters for  Individual Data

  • Use filters to narrow down your view by: 

    • Teams

    • User

    • lists

    • Date range

• Click on the Download button on the top right.

Your call analytics will be downloaded on the basis of filters applied.

Automate Reports (Optional)

• In the Settings tab > Account > Call reports, you can schedule reports to be emailed to super admin or admin on a daily, weekly, or monthly basis.