--- title: How to check call logs and recording? description: Learn how to view, play, and download call logs and call recordings in FreJun on web and mobile. Understand access permissions and recording availability. --- [Skip to content](https://knowledge.frejun.com/call-logs-and-recording-faqs#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en) 3. [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs) # How to check call logs and recording? ## Learn how to access FreJun call logs and recordings on web and mobile, understand recording availability, permissions, and best practices for tracking inbound and outbound calls efficiently. FreJun automatically captures and stores all inbound and outbound call activity, helping sales, recruitment, and support teams maintain complete visibility into customer conversations. From call duration and direction to recordings and timestamps, FreJun’s call logs ensure nothing slips through the cracks. In this guide, you’ll learn how to view call logs and access call recordings on both the FreJun web app and mobile app. We’ll also cover recording availability, user permissions, and common reasons why recordings may not appear—so you can troubleshoot quickly and stay compliant. ### Steps to View Call Logs and Recordings (Web App) 1. Navigate to the Call Logs section from the sidebar/menu 2. You'll see a list of all your recent calls with details such as: - Contact Name/Number - Call Direction (Inbound/Outbound) - Duration - Call Status (Completed, Missed, Failed) - Timestamp 3. To filter logs, use the search bar or apply filters (date range, user, direction, etc.) 4. If the call was recorded, a Play button or Download icon will appear next to the log entry. ### Steps to View Call Logs and Recordings (Mobile App) 1. Open the FreJun Mobile App 2. Go to the Calls tab (usually at the bottom navigation) 3. Tap on any call entry to view details 4. If a recording is available, you’ll see options to Play or Download the file ### Recording Availability Notes - Recordings are only available for calls where recording was enabled - If you don’t see a recording, check with your Admin to confirm if it’s turned on for your number or team - Recordings may not appear immediately if the call is still processing ### Who Can Access Call Logs and Recordings? - Users: Can view their own logs and recordings - Managers/Admins: Can access team or organization-wide call logs, based on permissions > For more on access rights, see: Who Can Access My Call Recordings?   Below is the video explaining how to check calls logs and recordings:     For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account **[Sign up](https://product.frejun.com/signup) with FreJun for free** - [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content) - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs) - 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