How to download the Call report of team members from the Dashboard?

Tracking team calling performance is essential for sales managers, recruiters, and support leaders who rely on call data to improve productivity and accountability. FreJun makes it easy to download comprehensive call reports for individual users or entire teams directly from your dashboard—no manual effort required.

In this guide, you’ll learn how to download team call reports from Call Logs and the Dashboard, customize report columns, apply filters such as date, users, teams, and call type, and receive reports directly in your email inbox for easy analysis and sharing.

1. Log in to Your FreJun Account:  Open your preferred web browser and go to the FreJun login page. Enter your login credentials (username and password) to access your account dashboard.
   
2. Navigate to '’Call logs’': After navigating to the ‘'Call logs’', click on the download icon that appears on the right side of the page. By clicking the download icon, the report will be sent to your mailbox. Furthermore, you can use the filters at the top of the page to refine the report based on Date, Call type, Team, Users, Tags as needed.
   
3. Navigate to “ Dashboard”: On the Dashboard page, you can download the report of the users, the number of calls they made, and the minutes associated with the call. Next to the Download icon, you can see an option to add columns of your preference to the report. This option will help you customize the downloaded report with additional data.
   Furthermore, you can use the filters at the top of the page to refine the report based on Date, Users, or Team, as needed.
    
4. Contact Support: For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account
   
   

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