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APIs and SDKs FAQs
APIs and SDKs FAQs provide quick answers to common questions about application programming interfaces (APIs) and software development kits (SDKs)
Authentication & API Access FAQs
Calling Features FAQs
User Management – Detailed FAQs
- How do I create a new user in FreJun?
- How can I retrieve information about a specific user?
- Is it possible to update user information later?
- How can I delete a user from my FreJun account?
- Can I get a list of all users in my organization?
- What kind of roles can users have?
- Can users be deactivated instead of deleted?
- How do I assign or change a user's role?
Call Logs & Analytics FAQs
Webhooks FAQs
Managing Webhooks FAQs
Supported Webhook Events FAQs
Additional Tools FAQs
FreJun Softphone Web SDK – FAQs
- What is the @frejun/softphone-web-sdk package used for?
- How do I authenticate a user in the SDK?
- How do I initialize the softphone?
- How can I make a call using the SDK?
- How do I end an active call?
- Can I control where the audio is played?
- What browsers are supported?
- How can I manage sessions during navigation?
- Is audio handled automatically?
- Is the SDK production-ready?
- Where can I find complete installation and usage examples?
FreJun SDK – Edge Case FAQs
- Why does my call fail in SDK?
- Why am I not hearing any audio during a call?
- What happens if my OAuth token expires?
- Why isn’t my call connecting after clicking the call button?
- Why do I stop hearing the call when I change routes in my app?
- Why don’t I see any status updates like ringing, connected, etc?
- Why is my browser blocking microphone access?
- Why do calls fail for some numbers?
- Why does the SDK not work in Firefox or Safari?
- Why doesn’t the SDK work in Incognito mode?
- Why do calls drop when I switch to another tab on mobile?
- Why aren’t my webhooks being received?
- Why do calls fail when using multiple tabs?
- Why does the Authorization header fail even with a valid token?
- Why do I get a 'method not defined' error when calling SDK functions?