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Customer Support

Support FAQs

Support FAQs

Customer Support FAQs provide quick answers to common questions about Dashboard, Call logs, Campaigns, Autodial, Surveys, Settings, User&Teams.

Dashboard FAQs

What is date range filter in Dashboard, and how to filter the data?

How to download the Call report of team members from the Dashboard?

What call metrics are visible on the FreJun Dashboard?

How to share call recordings?

How to download the monthly report of team members?

Can I download the data shown in the dashboard ?

Will the dashboard update in real time ?

How can I customize the table view on my FreJun dashboard?

What are the key benefits of using the FreJun dashboard?

How can I get call analytics of a user ?

How to Add Custom Columns in FreJun Dashboard?

What is Dashboard in FreJun ?

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Call Logs FAQs

What is Call Logs Feature in FreJun?

What filters are available in the Call Logs section?

What details are shown for each call log?

How do you access Call Recordings along with Call Summary and Transcript?

How to check call logs and recording?

How can I search specific call logs?

How can I generate call log reports for specific date ranges in FreJun?

Does FreJun Support Blocking Specific Phone Numbers?

Who can access the call recordings?

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Contact List FAQs

How can I open a contact list after uploading?

How to Add a New Contact List in FreJun?

What are the mandatory headers for a successful file upload?

How to Assign Contacts to users in FreJun?

Can I start auto-dialing from the contact list?

How to add new contacts to the existing contact list?

What should I do if the uploaded .csv file is not supported?

What column headers are displayed in the Contact List?

What is Call Status and Assigned-to Filters in Contact List ?

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Campaigns FAQs

How to Use Templates and Automation Triggers in FreJun ?

How to Start and Manage an Auto Dial Session in FreJun ?

What is the functionality for search and overview in survey feature?

How to create a new contact list for Autodial?

How can I Redial contacts from a campaign?

How to Access Your Past Auto Dial Campaigns?

How can I search for a specific campaign?

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Autodial FAQs

How to Create new list for Autodial?

How to add new contacts to the existing contact list for Autodial?

Does Auto Dial work with Non-India calling?

How to make calls using the Autodial feature?

How many contacts can you Autodial at a time?

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Surveys FAQs

How to Filter Responses by User in FreJun?

Where can I access the Surveys section?

How to View Detailed Survey Responses in FreJun?

How can we edit or delete Surveys in FreJun?

How to Create a New Survey in FreJun?

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Users and Teams FAQs

How to Accept an Invitation Shared by the Owner/Admin in FreJun?

How to Edit a User’s Details in FreJun?

What is Users and Teams in FreJun?

What is User Feature in FreJun?

How to Filter Data by Users or Teams?

How to Invite a New User in FreJun?

How to change the role of an User in FreJun?

How to Filter the User List in FreJun?

How to Manage Users in FreJun: Edit, Delete, and Deactivate Options?

How to Accept an Invitation Shared by the Owner/Admin in FreJun?

How do I create a new team?

How to Manage Teams in FreJun: Edit Team Details, Add or Remove Team Members?

What is Teams Tab in FreJun?

How to change account access for team members?

How to Search for a Team in FreJun?

Can a user be part of more than one team?

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User Management Access FAQs

How can I search for a specific role?

How to Edit a Custom Role in FreJun?

What is Scope in Role Management?

How do I assign users to a role?

How to delete Roles in FreJun?

What are the types of roles available?

What is the purpose of the Roles section in FreJun?

What Information Is Displayed for Each Role in the Roles Section?

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Settings FAQs

How to change my mobile number in FreJun?

How to set Business hours in FreJun?

Does FreJun Support Blocking Specific Phone Numbers?

How to use Settings Tab in FreJun?

How to Set Up Two-Factor Authentication (2FA) in FreJun?

How to Manage the Block List in FreJun?

How to Use the Forgot Password Option in FreJun?

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Chrome Extension FAQs

What is the FreJun Chrome Extension?

How to install the Chrome extension?

What permissions does the extension require?

Do I need to log in to the extension separately?

Can I make calls from CRMs using the FreJun Chrome extension?

Why is the microphone not working on the extension?

Does the extension work on all browsers?

Can I use the extension on multiple tabs?

Is call recording supported via the extension?

How do I report issues with the Chrome extension?

What if Microphone Access Blocked in FreJun Chrome Extension?

What do error codes 616 and 617 indicate in the extension?

What does error code 619 indicate in the extension?

How to Fix No Internet Connection in FreJun Chrome Extension?

How to Fix Invalid Number Error in FreJun Dialer & Chrome Extension?

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Mobile App FAQs

What Permissions Does the FreJun Mobile App Require and Why?

What could be causing issues with receiving calls through FreJun Mobile App, and how can I troubleshoot them?

How do I initiate a call from the Mobile App?

How to install the FreJun Mobile App?

How to filter inside the contact list in FreJun Mobile App?

How to Receive Incoming Calls on FreJun Mobile App?

How to Add Call Reason and Outcome in FreJun Mobile App?

How to check call logs in the FreJun Mobile App?

How to Keep a Call on Hold in FreJun Mobile App?

How to Transfer a Call in the FreJun Mobile App?

How to Mute a Call in the FreJun Mobile App?

How to Make Calls from the Contact List in FreJun Mobile App?

How to Shift from BB Calling to Network Calling in FreJun Mobile App?

How to Allow Microphone Permission in FreJun Mobile App?

How to Use Date Range Filters in FreJun Mobile App?

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Virtual Numbers FAQs

What is a virtual number?

What is Virtual Numbers feature in FreJun?

How to Rename a Virtual Number in FreJun?

How to Request a Virtual Number?

Can a single Virtual Number Be Used by Multiple Users Within the Same Organisation in FreJun?

Who Can Access the Virtual Numbers Section in FreJun?

How can I add a virtual number?

Can we use FreJun Virtual Numbers for WhatsApp?

How to Route Incoming Calls to a Specific User in FreJun?

What Features can be accessed after opening a specific Virtual Number?

Can multiple virtual numbers be assigned to a single account?

How to Route Incoming Calls to a Team in FreJun?

How to Filter Virtual Numbers by Location in FreJun?

What is Virtual Numbers Tab in FreJun?

Where Can the User See Their Virtual Number in FreJun?

How to Set a Welcome Message During Business Hours in FreJun?

How to Set an After Business Hours Welcome Message in FreJun?

How to Manage Call Recording & Post-Call Surveys for a Virtual Number in FreJun?

How to set Simultaneous Ringing for Call Routing?

What is Call Routing feature in FreJun?

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