Customer Support

Back to home

Customer Support

Teler FAQs

Teler FAQs

General

What is a CPaaS platform, and how does yours differ?

Which use‑cases does your service support best?

Where are your data centers located?

Getting Started & SDKs

Do you provide client libraries?

Where can I find the API docs?

How do I authenticate?

Can I test without a credit card?

Billing & Credits

How does real‑time credit billing work?

What happens when my balance hits zero?

Can I set spend limits?

Pricing

How is modular pricing structured?

Do rates differ by region?

Are inbound and outbound rates the same?

Coverage & Telephony

Which countries can I call today?

Can I port my existing numbers?

What codecs are supported?

Security & Compliance

Is media encrypted?

Do you offer call‑recording consent tones?

Where is data stored?

Roadmap / Upcoming Features

What is MCP and when will it launch?

Will you support real‑time TTS/STT?

What does BYOC mean for me?

Developer Support & SLAs

What uptime do you guarantee?

How do I get help?

Is there a sandbox?

Integration & Extensibility

Can I mix voice and video?

Do you support webhooks?

Is there a Postman collection?

Migration & Compatibility

How hard is it to migrate from Twilio/Agora/X?

Can I keep my existing carrier contracts?