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Why does a new contact in Salesforce get assigned to the wrong user?

Learn why Salesforce contacts may be assigned to the wrong owner when calling via FreJun — and how to fix it instantly by syncing user email IDs correctly.

When using FreJun’s Salesforce integration, accurate contact ownership is critical for sales tracking, reporting, and CRM hygiene. However, some users may notice that newly created or updated contacts in Salesforce are assigned to the wrong owner after a call.

This issue is usually not a Salesforce bug but a user-mapping mismatch between FreJun and Salesforce. In this guide, we explain the exact reason behind the issue and provide a simple, actionable fix to ensure correct contact ownership every time.

This usually happens when the email address of the user in FreJun making the call does not match their email in Salesforce.

To ensure correct ownership, please verify that the user's email ID is identical in both FreJun and Salesforce.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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