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Why Are My Call Logs Missing in Zoho? | FreJun Zoho Integration Fix

If your call logs aren’t appearing in Zoho, it usually means the integration between FreJun and Zoho hasn’t been fully completed for your user account.

✅ How to Fix This

Step 1: Zoho Admin Must Install the FreJun App (One-Time Setup)

This step is completed once by your Zoho account admin.

Admin Instructions

  1. Go to Zoho Marketplace

  2. Search for FreJun

  3. Click Install

  4. Follow the on-screen instructions

  5. Choose whether to install for all users or specific users

Once completed, move to Step 2.

Step 2: Each User Must Authenticate via Zoho PhoneBridge (Mandatory)

Every individual user must connect their Zoho account inside FreJun.

User Instructions

  1. Log in to your FreJun account

  2. Go to Settings → Integrations

  3. Select Zoho PhoneBridge

  4. Click Connect Zoho

  5. Complete the authorization process

Repeat this for each user who needs call logging.



For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account.