Click on a virtual number name (in green)
It opens the settings panel for that virtual number with the following tabs:
🔧 A. General Tab
- Recording Toggle – Enable/disable call recordings.
- Post-call Surveys – Toggle survey collection after calls.
- Select Survey – Assign a specific survey to be sent after a call.
📥 B. Incoming Call Tab
- Route to Team/User – Choose whether to send calls to a user or a team.
- Then select the user or team from the dropdown list
- If routed to a team, you can configure Call Distribution Logic:
📊 Call Distribution Options (As seen in the image):
- Simultaneous Ringing: Calls ring all available users; first to answer takes it.
- Round Robin: Calls are distributed rotationally among users.
- Fixed Order: Calls follow a set order.
- Longest Idle: Sent to the user who has been idle the longest.
- Sticky Agent: Caller is connected to the agent from their last call.
📤 C. Outgoing Call Tab
- Add users or teams who are allowed to make outbound calls using that virtual number.
- Click on Save