What Features can be accessed after opening a specific Virtual Number?

When you click on a virtual number name (highlighted in green) inside your FreJun dashboard, you gain access to all the configuration options associated with that number. This includes call recording controls, post-call surveys, inbound call routing logic, and outbound calling permissions—all from a single settings panel.

These settings help businesses manage call flow, agent assignment, compliance, and customer experience efficiently. Whether you're handling sales calls, support requests, or recruitment outreach, FreJun’s virtual number settings ensure complete flexibility and control over how calls are managed.

Click on a virtual number name (in green)
It opens the settings panel for that virtual number with the following tabs:

A. General Tab

• Recording Toggle – Enable/disable call recordings.
• Post-call Surveys – Toggle survey collection after calls.
• Select Survey – Assign a specific survey to be sent after a call.

B. Incoming Call Tab

• Route to Team/User – Choose whether to send calls to a user or a team.
• Then select the user or team from the dropdown list
• If routed to a team, you can configure Call Distribution Logic:

Call Distribution Options (As seen in the image):

• Simultaneous Ringing: Calls ring all available users; first to answer takes it.
• Round Robin: Calls are distributed rotationally among users.
• Fixed Order: Calls follow a set order.
• Longest Idle: Sent to the user who has been idle the longest.
• Sticky Agent: Caller is connected to the agent from their last call.

C. Outgoing Call Tab

• Add users or teams who are allowed to make outbound calls using that virtual number.
• Click on Save
  
  
  Refer to this video for more help:
  
  
  
  
  
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