--- title: What happens when a UCC complaint is filed? description: Learn what happens when a UCC complaint is filed, how FreJun investigates, user responsibilities, and TRAI compliance actions. --- [Skip to content](https://knowledge.frejun.com/what-happens-when-a-ucc-complaint-is-filed#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [Usage Policies](https://knowledge.frejun.com/usage-policies?hsLang=en) # What happens when a UCC complaint is filed? ## Understand how FreJun handles UCC (Unsolicited Commercial Communication) complaints, user responsibilities, investigation steps, and TRAI compliance procedures. When a **UCC (Unsolicited Commercial Communication) complaint** is filed with the **Telecom Regulatory Authority of India (TRAI)** and routed to FreJun, a structured compliance and investigation process is immediately triggered. This ensures transparency, regulatory adherence, and protection for both customers and end users. [FreJun](http://frejun.com) follows strict telecom regulations to investigate complaints, request supporting evidence, and cooperate with telecom service providers or TRAI when required. This article explains each step involved, what users are expected to do, and how FreJun maintains a safe and lawful communication ecosystem. When a **UCC (Unsolicited Commercial Communication)** complaint is filed with the **Telecom Regulatory Authority of India (TRAI)** and subsequently forwarded to **FreJun**, the company is mandated to take a series of actions to ensure compliance with telecom regulations and facilitate a fair investigation process. The steps undertaken are as follows: **a. User Intimation:** FreJun will promptly notify the concerned user about the receipt of the UCC complaint. **b. Request for Evidence:** The user will be requested to submit any relevant evidence or supporting documentation within **12 hours** of receiving the intimation. This information is necessary to facilitate an internal review and investigation of the complaint. **c. User Cooperation:** It is expected that the user will fully cooperate with FreJun during the investigation process by providing all necessary and truthful information in a timely manner. **d. Right to Suspend:** FreJun reserves the right to temporarily suspend or restrict access to the user’s account in cases of non-cooperation, or if the user is found to be in violation of telecom regulations, including any breach of TRAI's guidelines. **e. Escalation and Reporting:** Based on the findings of the investigation, FreJun will review the submitted evidence and, if required, forward it to the telecom service provider or directly to TRAI for further action. These measures are taken to maintain **regulatory compliance** and to support a **safe and lawful communication environment** for all users. **For more Queries, reach out to us at [support@frejun.com](mailto:support@frejun.com) or Live chat support through your FreJun Account** **[Sign up](https://product.frejun.com/signup) with FreJun and get your free trail** - [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content) - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs) - [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs) - [Contact List FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#contact-list-faqs) - [Campaigns FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#campaigns-faqs) - [Autodial FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#autodial-faqs) - [Surveys FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#surveys-faqs) - [Users and Teams FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#users-and-teams-faqs) - 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