Salesforce Integration FAQs
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      3. Salesforce Integration FAQs

      What data is synced between FreJun and Salesforce?

      FreJun syncs the following standard call data to Salesforce:

      • Call reason
      • Call Outcome
      • Tags
      • Notes
      • Call recording URL

      In addition, you can enable syncing of custom fields to the Task object in Salesforce. The custom field names (API names) must match the following exactly:

      Field Name (API Name) Description
      call_recording__c Call recording URL
      Call_Status__c Status of the call (e.g., Answered)
      Call_Transcript__c AI-generated transcript
      Client_Full_Name__c Full name of the contacted client
      Client_Phone_Number__c Phone number of the contacted client

      Note: Field labels in Salesforce can be anything, but the API names must match the list above for the sync to work.

      For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account