What are the best practices to avoid UCC complaints?

To prevent potential disruption of services arising from UCC complaints, we strongly recommend adherence to the following practices:

a. Ensure that all outbound calls are made only to leads from whom explicit prior consent to be contacted has been obtained.
b. Maintain comprehensive records of contacted leads, including documented consent and call logs detailing the nature of the communication.
c. Immediately cease further communication with any lead who expressly declines interest in the product, service, or request, and promptly inform the relevant team to prevent future outreach.
d. Refrain from making repeated attempts to contact leads who have rejected or ignored prior calls.

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