What are the best practices to avoid UCC complaints?

Unsolicited Commercial Communication (UCC) complaints can significantly impact business calling services, leading to call restrictions, number suspension, or regulatory penalties. For sales, recruitment, and support teams using outbound calling, adhering to telecom compliance guidelines is essential to ensure uninterrupted operations and customer trust.

FreJun strongly advocates consent-based calling practices and transparent communication workflows to help businesses stay compliant with TRAI regulations. By following the best practices outlined below, organizations can minimize the risk of UCC complaints while maintaining high-quality, compliant customer interactions.

To prevent potential disruption of services arising from UCC complaints, we strongly recommend adherence to the following practices:

a. Ensure that all outbound calls are made only to leads from whom explicit prior consent to be contacted has been obtained.
b. Maintain comprehensive records of contacted leads, including documented consent and call logs detailing the nature of the communication.
c. Immediately cease further communication with any lead who expressly declines interest in the product, service, or request, and promptly inform the relevant team to prevent future outreach.
d. Refrain from making repeated attempts to contact leads who have rejected or ignored prior calls.

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