Teler FAQs

General

• What is a CPaaS platform, and how does yours differ?
• Which use‑cases does your service support best?
• Where are your data centers located?

Getting Started & SDKs

• Do you provide client libraries?
• Where can I find the API docs?
• How do I authenticate?
• Can I test without a credit card?

Billing & Credits

• How does real‑time credit billing work?
• What happens when my balance hits zero?
• Can I set spend limits?

Pricing

• How is modular pricing structured?
• Do rates differ by region?
• Are inbound and outbound rates the same?

Coverage & Telephony

• Which countries can I call today?
• Can I port my existing numbers?
• What codecs are supported?

Security & Compliance

• Is media encrypted?
• Do you offer call‑recording consent tones?
• Where is data stored?

Roadmap / Upcoming Features

• What is MCP and when will it launch?
• Will you support real‑time TTS/STT?
• What does BYOC mean for me?

Developer Support & SLAs

• What uptime do you guarantee?
• How do I get help?
• Is there a sandbox?

Integration & Extensibility

• Can I mix voice and video?
• Do you support webhooks?
• Is there a Postman collection?

Migration & Compatibility

• How hard is it to migrate from Twilio/Agora/X?
• Can I keep my existing carrier contracts?