To manage call recording and post-call surveys for any virtual number, follow the steps below:
📍 Step-by-Step Guide:
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Log in to your FreJun account.
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Navigate to the left-hand menu and click on the "Virtual Numbers" tab.
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You’ll now see a list of all your virtual numbers. Each number will have a name in green –
Click on the number name for which you want to update the settings. -
A new tab will open for the selected virtual number.
🎙️ To Enable or Disable Call Recording:
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In the General tab (selected by default), scroll down until you find the “Record Calls” toggle.
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Switch the toggle ON to start recording calls for this number.
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Switch it OFF if you do not want calls to be recorded.
📝 To Enable or Disable Post-Call Surveys:
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Just below the call recording toggle, you’ll find the “Post Call Survey” toggle.
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Toggle ON to enable sending surveys to callers after a call ends.
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Toggle OFF to disable this feature if not required.
➡️ Once enabled, you will see a dropdown menu where you can select a pre-created survey from your list.
Note: Ensure your surveys are already created in the Survey section to see them here.
You can refer to the link below to Create New Surveys
https://knowledge.frejun.com/what-happens-when-i-click-new-survey
By using these settings, you can control call monitoring and customer feedback workflows directly from your virtual number dashboard.