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Why is my outgoing call redirecting to my own phone first?

Understand why your outgoing calls may ring your own phone first and how to enable direct calling with FreJun’s browser-based solution.

When making an outgoing call on FreJun, you might notice that your own phone rings before the call reaches the recipient. This is due to the way FreJun’s network-based calling flow is designed: your device temporarily acts as an intermediary to maintain call continuity. While this ensures seamless connection, it can feel inconvenient.

This guide explains why outgoing calls redirect to your phone first and provides practical steps to resolve the issue. By verifying your connected number or enabling browser-based calling (if licensed), you can achieve a direct call flow, bypassing your phone as an intermediary.

Issue: When you call someone, the system rings your own phone (the number used to log in) and then forwards the call to the recipient.

Why this happens:
This occurs because the system is using a network‑based calling flow. In this flow:

  1. Your call first goes to your “connected to” number (typically your mobile).

  2. Once you answer, the call is forwarded to the target number.

  3. Your mobile acts as an intermediary to maintain call continuity.

To resolve this, follow these steps:

  1. Verify Your “Connected to” Number:

    • Ensure that the number listed as your “connected to” number is correct and active.

    • Update it if necessary to reflect your current mobile or direct line.

  2. Enable Browser-Based Calling (if licensed):

    • If your account has a browser-based calling license:

      • Open the FreJun Accounts.

      • Go to Settings>Calling

      • Toggle the Browser Calls option to ON.

    • Enabling this feature allows a direct calling flow, bypassing your mobile number as an intermediary.

  3. Request Browser-Based Calling License (if not assigned):

    • If you don't have a browser-based calling license:

      • Contact your account owner or admin to assign the license if your organization has subscribed to it.

      • If your organization has not subscribed, you can request to purchase the license.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account
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