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Support FAQs
Customer Support FAQs provide quick answers to common questions about Dashboard, Call logs, Campaigns, Autodial, Surveys, Settings, User&Teams.
Dashboard FAQs
- What is date range filter in Dashboard, and how to filter the data?
- How to download the Call report of team members from the Dashboard?
- What call metrics are visible on the FreJun Dashboard?
- How to share call recordings?
- How to download the monthly report of team members?
- Can I download the data shown in the dashboard ?
- Will the dashboard update in real time ?
- How can I customize the table view on my FreJun dashboard?
- What are the key benefits of using the FreJun dashboard?
- How can I get call analytics of a user ?
- How to Add Custom Columns in FreJun Dashboard?
- What is Dashboard in FreJun ?
Call Logs FAQs
- What is Call Logs Feature in FreJun?
- What filters are available in the Call Logs section?
- What details are shown for each call log?
- How do you access Call Recordings along with Call Summary and Transcript?
- How to check call logs and recording?
- How can I search specific call logs?
- How can I generate call log reports for specific date ranges in FreJun?
- Does FreJun Support Blocking Specific Phone Numbers?
- Who can access the call recordings?
- How many call logs can I download weekly or monthly from FreJun?
Contact List FAQs
- How can I open a contact list after uploading?
- How to Add a New Contact List in FreJun?
- What are the mandatory headers for a successful file upload?
- How to Assign Contacts to users in FreJun?
- Can I start auto-dialing from the contact list?
- How to add new contacts to the existing contact list?
- What should I do if the uploaded .csv file is not supported?
- What column headers are displayed in the Contact List?
- What is Call Status and Assigned-to Filters in Contact List ?
- How many contacts can I upload in my contact list?
- How many contacts can I autodial at once?
- How to UnAssign Contacts to users in FreJun?
- How do I clear contact selection in the Contact List?
- How do I delete a contact list in FreJun?
- How do I delete a contact from a contact list in FreJun?
Campaigns FAQs
- How to Use Templates and Automation Triggers in FreJun ?
- How to Start and Manage an Auto Dial Session in FreJun ?
- What is the functionality for search and overview in survey feature?
- How to create a new contact list for Autodial?
- How can I Redial contacts from a campaign?
- How to Access Your Past Auto Dial Campaigns?
- How can I search for a specific campaign?
Autodial FAQs
Surveys FAQs
- How to Filter Responses by User in FreJun?
- Where can I access the Surveys section?
- How to View Detailed Survey Responses in FreJun?
- How can we edit or delete Surveys in FreJun?
- How to Create a New Survey in FreJun?
- How to Enable Post Call Survey for a Virtual Number?
- Can I assign multiple post call surveys to a single virtual number?
- Can I send a survey for an inbound call?
- How can I send a survey during a call in FreJun?
Users and Teams FAQs
- How to Accept an Invitation Shared by the Owner/Admin in FreJun?
- How to Edit a User’s Details in FreJun?
- What is Users and Teams in FreJun?
- What is User Feature in FreJun?
- How to Filter Data by Users or Teams?
- How to Invite a New User in FreJun?
- How to change the role of an User in FreJun?
- How to Filter the User List in FreJun?
- How to Manage Users in FreJun: Edit, Delete, and Deactivate Options?
- How to Accept an Invitation Shared by the Owner/Admin in FreJun?
- How do I create a new team?
- How to Manage Teams in FreJun: Edit Team Details, Add or Remove Team Members?
- What is Teams Tab in FreJun?
- How to change account access for team members?
- How to Search for a Team in FreJun?
- Can a user be part of more than one team?
User Management Access FAQs
- How can I search for a specific role?
- How to Edit a Custom Role in FreJun?
- What is Scope in Role Management?
- How do I assign users to a role?
- How to delete Roles in FreJun?
- What are the types of roles available?
- What is the purpose of the Roles section in FreJun?
- What Information Is Displayed for Each Role in the Roles Section?
Settings FAQs
- How to change my mobile number in FreJun?
- How to set Business hours in FreJun?
- Does FreJun Support Blocking Specific Phone Numbers?
- How to use Settings Tab in FreJun?
- How to Set Up Two-Factor Authentication (2FA) in FreJun?
- How to Manage the Block List in FreJun?
- How to Use the Forgot Password Option in FreJun?
- How to Enable or Disable Call Recording Announcement?
- How can I set my status to “Away” in FreJun?
- How can I set my status to “Online” in FreJun?
- How many call reasons can I add to my FreJun account?
- How many call outcomes can I add?
- Is there a limit to the number of tags I can create?
- Can I use FreJun’s default call reasons and outcomes?
- Can I create my own call reasons, outcomes, and tags?
Chrome Extension FAQs
- What is the FreJun Chrome Extension?
- How to install the Chrome extension?
- What permissions does the extension require?
- Do I need to log in to the extension separately?
- Can I make calls from CRMs using the FreJun Chrome extension?
- Why is the microphone not working on the extension?
- Does the extension work on all browsers?
- Can I use the extension on multiple tabs?
- Is call recording supported via the extension?
- How do I report issues with the Chrome extension?
- What if Microphone Access Blocked in FreJun Chrome Extension?
- What do error codes 616 and 617 indicate in the extension?
- What does error code 619 indicate in the extension?
- How to Fix No Internet Connection in FreJun Chrome Extension?
- How to Fix Invalid Number Error in FreJun Dialer & Chrome Extension?
- Why am I not receiving incoming call notifications on my browser?
Mobile App FAQs
- What Permissions Does the FreJun Mobile App Require and Why?
- What could be causing issues with receiving calls through FreJun Mobile App, and how can I troubleshoot them?
- How do I initiate a call from the Mobile App?
- How to install the FreJun Mobile App?
- How to filter inside the contact list in FreJun Mobile App?
- How to Receive Incoming Calls on FreJun Mobile App?
- How to Add Call Reason and Outcome in FreJun Mobile App?
- How to check call logs in the FreJun Mobile App?
- How to Keep a Call on Hold in FreJun Mobile App?
- How to Transfer a Call in the FreJun Mobile App?
- How to Mute a Call in the FreJun Mobile App?
- How to Make Calls from the Contact List in FreJun Mobile App?
- How to Shift from BB Calling to Network Calling in FreJun Mobile App?
- How to Allow Microphone Permission in FreJun Mobile App?
- How to Use Date Range Filters in FreJun Mobile App?
Virtual Numbers FAQs
- What is a virtual number?
- What is Virtual Numbers feature in FreJun?
- How to Rename a Virtual Number in FreJun?
- How to Request a Virtual Number?
- Can a single Virtual Number Be Used by Multiple Users Within the Same Organisation in FreJun?
- Who Can Access the Virtual Numbers Section in FreJun?
- How can I add a virtual number?
- Can we use FreJun Virtual Numbers for WhatsApp?
- How to Route Incoming Calls to a Specific User in FreJun?
- What Features can be accessed after opening a specific Virtual Number?
- Can multiple virtual numbers be assigned to a single account?
- How to Route Incoming Calls to a Team in FreJun?
- How to Filter Virtual Numbers by Location in FreJun?
- What is Virtual Numbers Tab in FreJun?
- Where Can the User See Their Virtual Number in FreJun?
- How to Set a Welcome Message During Business Hours in FreJun?
- How to Set an After Business Hours Welcome Message in FreJun?
- How to Manage Call Recording & Post-Call Surveys for a Virtual Number in FreJun?
- How to set Simultaneous Ringing for Call Routing?
- What is Call Routing feature in FreJun?
- How to Enable or Disable Call Recordings for a Virtual Number?