Why is “My Account Under Review”?

If your FreJun account status displays “Under Review,” it usually indicates a temporary restriction due to pending actions on your part or compliance checks. Common reasons include unpaid invoices or UCC (Unauthorized Commercial Communication) complaints associated with your organization’s virtual number. Understanding the cause is the first step toward resolving it.

Resolving an account under review is straightforward. Depending on the reason, you may need to confirm payment, contact billing support, or address compliance notifications. This guide walks you through the typical causes and the exact steps to get your account back in full working order.

If your account status shows as “Under Review”, there may be one or more of the following reasons:

1. Pending Renewal / Invoice Non‑Payment

• A renewal invoice is unpaid or overdue.

• Payment is pending or hasn’t been confirmed in the system.

What to do:

• Check with your account owner or billing admin to see if the invoice is in process.

• If the issue persists after payment, contact support@frejun.com or accounts@frejun.com, providing your account details and payment proof.

2. Suspension Due to UCC Complaints Against Your Organization’s Virtual Number

Even if your invoice is paid, your account might be suspended if there are UCC (Unauthorized Commercial Communication) complaints associated with your organization’s virtual number. What is a UCC complaint?

What to do:

• Ask your account owner to check their email inbox — they may have received a notification from legal@frejun.com about the issue and further steps.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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