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Why are some calls marked as "Pending" or "Overdue" while others are marked as "Completed" in Salesforce?

Understand how Salesforce call statuses work in FreJun and why answered calls show as Completed while missed calls appear as Pending or Overdue.

When using FreJun’s Salesforce integration, call activities are automatically logged with specific statuses to help sales and support teams track engagement accurately. You may notice that some calls appear as Completed, while others are marked Pending or Overdue—this behavior is intentional and based on call outcomes.

This article explains how call status logic works in Salesforce, how FreJun maps call outcomes, and what these statuses mean for your sales follow-ups, reporting, and CRM hygiene.

How Salesforce Determines Call Status in FreJun?

The status of a call log in Salesforce depends on the call outcome:

  • Answered calls are marked as “Completed”.
  • Unanswered or missed calls are marked as “Pending or Overdue”.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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