Dynamic 365 Integration FAQs
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      Why are my call records not appearing in Microsoft Dynamics 365, and how can I fix it?

      This issue usually occurs due to one of the following reasons:

      • The phone number dialed is not saved in the Phone or Mobile Phone field of the contact/lead record
      • The integration between Dynamics 365 and FreJun is inactive or disconnected

      Steps to resolve:

      • Confirm that the correct phone number is entered under the Phone or Mobile Phone field of the Dynamics record
      • Go to Settings → Integrations in FreJun and ensure the Microsoft Dynamics 365 integration is active.

      For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account