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Why are my call records not appearing in Microsoft Dynamics 365, and how can I fix it?

Learn why FreJun call logs may not sync to Microsoft Dynamics 365 and how to quickly fix integration and contact mapping issues.

If your call records are not appearing in Microsoft Dynamics 365, it can disrupt sales tracking, reporting, and customer follow-ups. This issue is commonly faced by sales and support teams using FreJun’s Dynamics 365 calling integration, especially when contact details or integration settings are misconfigured.

In this guide, we explain the most common reasons why FreJun call records fail to sync with Dynamics 365 and provide step-by-step troubleshooting instructions to help you restore automatic call logging and CRM visibility.

This issue usually occurs due to one of the following reasons:

  • The phone number dialed is not saved in the Phone or Mobile Phone field of the contact/lead record
  • The integration between Dynamics 365 and FreJun is inactive or disconnected

Steps to resolve:

  • Confirm that the correct phone number is entered under the Phone or Mobile Phone field of the Dynamics record
  • Go to Settings → Integrations in FreJun and ensure the Microsoft Dynamics 365 integration is active.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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