Why are FreJun call records missing from a lead’s activity history?

FreJun automatically logs calls against leads and contacts to ensure complete call tracking, sales visibility, and accurate CRM activity history. However, in some cases, users may notice that call records are missing from a lead’s activity timeline. This usually happens due to configuration or mapping issues within the telephony or CRM integration setup.

In this article, we explain the most common reasons why FreJun call records don’t appear, how CRM telephony mapping works, and the exact steps you can take to fix missing call logs. This guide is especially useful for sales, recruitment, and support teams using FreJun with CRM platforms.

This typically occurs when:

• The virtual number isn't properly mapped to the user
• The integration settings are incomplete (e.g., missing API keys or Telephony ID)

To resolve these issues, check that:

• The Universal Telephony App is configured correctly
• Each user has a unique Telephony ID assigned and the correct virtual number mapped to their profile
• The APIs shared with the FreJun team during configuration are correct.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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