Why are FreJun call records missing from a lead’s activity history?

This typically occurs when:

• The virtual number isn't properly mapped to the user
• The integration settings are incomplete (e.g., missing API keys or Telephony ID)

To resolve these issues, check that:

• The Universal Telephony App is configured correctly
• Each user has a unique Telephony ID assigned and the correct virtual number mapped to their profile
• The APIs shared with the FreJun team during configuration are correct.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account