Where does FreJun log missed and unanswered calls in Zoho products?

Tracking missed and unanswered calls is crucial for sales, support, and recruitment teams using Zoho applications. FreJun ensures that every call — whether answered or not — is automatically logged in the right section of Zoho CRM and Zoho Bigin, giving teams complete visibility with zero manual effort. This eliminates gaps in communication and helps teams follow up faster with leads, clients, and candidates.

In this article, you’ll learn exactly where FreJun stores missed and unanswered call logs within Zoho products, what information is captured, and how your team can access these details anytime. This guide ensures seamless call management, better productivity, and a more organized CRM workflow.

FreJun records missed and unanswered calls in multiple locations across Zoho platforms:

• Zoho CRM – Logged under the Closed Activities section within lead and contact records.

• Zoho Bigin – Available in both the Activities tab and the applicant's Timeline view.

Missed calls are recorded when an incoming call is not answered. For all call logs (missed and answered), the system captures:

• Call type (missed/answered)

• Timestamp of the call

• Call recordings (only for answered calls).

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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