Why can’t I add credits and see a red error message?

Sometimes while trying to add calling credits in FreJun, users may see a red error message that prevents the transaction from going through. This usually happens when mandatory billing information is missing or incomplete in your account. FreJun requires accurate company and tax details to generate invoices and process payments securely.

The good news is that this issue can be resolved in less than a minute by updating your billing profile. Follow the steps below to complete the required fields, remove the error, and continue adding credits without interruptions.

This error typically occurs because your billing information is incomplete. Here’s how to resolve it:

1. Go to the Billing Section

   Navigate to Billing → Billing Information in your account settings.

2. Complete the Required Fields

   Ensure that all mandatory billing details are filled, including—but not limited to:

   • Company Name

   • Billing Address

   • GST Number (if applicable)
     (Refer to FreJun’s billing documentation for specific required fields.)

3. Save Your Information
   After completing all fields, save your billing profile.

4. Retry Adding Credits
   Go back to the Add Credits section and try to add credits again.

5. Still Seeing the Error?

   • Try refreshing the page or logging out, then logging back in.

   • If the issue persists, you're welcome to reach out to our team via live chat or email us at support@frejun.com. We're here to help!

👉 Get Started with FreJun: https://product.frejun.com/signup