What is Number Masking in FreJun?
Number Masking hides the customer's phone number from the agent, so the agent cannot see the actual number they are calling.
This is enabled at the organization level, not for individual users — it applies to everyone in your account once turned on.
To get Number Masking enabled for your organization, please reach out to our support team at support@frejun.com or through Live chat, and we'll enable it for you from our end.