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What happens if multiple contacts in Salesforce have the same phone number?

Understand how FreJun handles call logs when multiple Salesforce contacts share the same phone number and why only one contact receives the call log.

In Salesforce, each contact is ideally expected to have a unique phone number for accurate call tracking and CRM management. However, in some cases, multiple contacts may share the same phone number, leading to potential confusion when logging calls.

FreJun relies on Salesforce’s API to retrieve contact information during call logging. When multiple contacts have the same number, Salesforce typically returns the first created contact. As a result, the call log in FreJun will be associated with that contact, which may not always be the intended recipient.

FreJun assumes that each contact has a unique phone number. If multiple contacts share the same number, Salesforce returns one of them — typically the first created contact (depending on Salesforce's API behavior).

As a result, the call log will be associated with the first contact returned by Salesforce, even if it’s not the intended one.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account