What Do Voice Broadcast Campaign and Recipient Statuses Mean?
You can review the overall campaign status in the Voice Broadcast list and view individual contact statuses from the campaign details.
Voice Broadcast campaign statuses
| Status | Meaning |
|---|---|
| Pending | The campaign has been created and is awaiting verification. |
| Rejected | The campaign did not pass verification. Review the displayed reason and make the necessary changes. |
| Scheduled | The campaign has passed verification and is scheduled to run later. |
| In Progress | The campaign is being sent to contacts. |
| Completed | All contacts in the campaign have been processed. |
Voice Broadcast recipient statuses
| Status | Meaning |
|---|---|
| Pending | The contact has not yet been called. |
| Attempted | A call was attempted, but the contact did not answer or rejected the call. |
| Reached | The contact answered and received the broadcast. |
| Failed | The call could not be completed. |
Note: A campaign marked Completed means all contacts have been processed; it does not necessarily mean every contact answered the call.
How to view campaign details
- Open Voice Broadcast in your FreJun account.
- Locate the campaign you want to review.
- Click View.
- Check the campaign statistics and individual recipient statuses.
- Use the status filter to find specific recipients, or download the report for further review.
For a Questionnaire campaign, you can also view the responses recorded for each contact.
If the information shown does not appear to have updated, refresh the page and check again.
For more queries, reach out to us at support@frejun.com or through Live Chat in your FreJun account.