Dynamic 365 Integration FAQs
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      What call details does FreJun log in Microsoft Dynamics 365?

      After a call is completed, FreJun logs the following details into the corresponding Lead, Contact, or Opportunity:

      • Call reason, outcome, and tags
      • Call notes entered by the agent
      • Call duration and direction (inbound/outbound)
      • Recording link and transcript (if enabled)

      This information appears in the Timeline and may also be visible in linked Opportunities.

      For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account