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What Call Details Does FreJun Log in Freshsales Suite After Each Interaction | Freshsales Integration

When you connect FreJun with Freshsales Suite, every call you make or receive is automatically logged as a detailed activity inside your CRM. This article explains exactly which call details FreJun sends to Freshsales Suite after each interaction — such as call direction, duration, recording links, notes, and outcomes — so your sales and support teams always have complete, up-to-date context. With accurate call logging in place, you can track performance, improve follow-ups, and maintain a reliable communication history for every contact.

FreJun logs the following details in the Conversations or Sales Activities tab:

  • Call type (inbound or outbound)
  • Call duration and timestamp
  • Recording link (for answered calls)
  • Call reason, outcome, and tags (if configured)
  • Call transcript (if enabled)
  • Automatic association of call logs with the relevant Lead, Contact, Deal, or Account in Freshworks.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account.

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