--- title: What are the customer’s responsibilities regarding Unsolicited Commercial Communication (UCC) complaints in India? description: Learn the customer responsibilities for managing Unsolicited Commercial Communication (UCC) complaints in India. Follow TRAI consent guidelines, maintain CRM proof, and ensure compliant business calling with FreJun. --- [Skip to content](https://knowledge.frejun.com/what-are-the-customers-responsibilities-regarding-unsolicited-commercial-communication-ucc-complaints-in-india#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [Usage Policies](https://knowledge.frejun.com/usage-policies?hsLang=en) # What are the customer’s responsibilities regarding Unsolicited Commercial Communication (UCC) complaints in India? ## Understand your legal obligations under TRAI regulations—how to collect valid customer consent, maintain verifiable CRM records, and prevent service disruption due to UCC complaints when using FreJun for business calling. Businesses making outbound calls in India must strictly follow Telecom Regulatory Authority of India (TRAI) guidelines to avoid Unsolicited Commercial Communication (UCC) complaints. The core requirement is obtaining **explicit prior consent** from every recipient before initiating promotional or transactional communication. Using phone numbers collected from third-party websites, marketplaces, or unverified databases without consent can lead to regulatory penalties and potential suspension of calling services. To remain compliant, organizations are responsible for maintaining **formal, auditable CRM records** that clearly prove when and how consent was obtained. These records act as primary evidence during TRAI investigations or operator audits. FreJun supports businesses in following these best practices by integrating with leading CRM platforms and enabling structured call documentation. In accordance with the Telecom Regulatory Authority of India (TRAI) guidelines, businesses making calls must obtain prior consent from the recipient (“callee”) before initiating communication. Using contact information sourced from third-party applications or websites without consent is strongly discouraged and may lead to regulatory action. Customers are expected to maintain a formal CRM record for each callee, clearly documenting that valid consent has been obtained. This record serves as evidence in the event of any TRAI investigation or complaint, helping to ensure uninterrupted service. FreJun users may use CRM platforms such as HubSpot or other suitable tools for maintaining such records. For more details, please refer to the attached video:-   --- For assistance in implementing consent management practices or safeguarding against UCC complaints, please contact us at legal@frejun.com for detailed guidance. Sign up for FreJun: https://product.frejun.com/signup       - [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content) - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs) - [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs) - [Contact List FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#contact-list-faqs) - [Campaigns FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#campaigns-faqs) - [Autodial FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#autodial-faqs) - [Surveys FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#surveys-faqs) - [Users and Teams FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#users-and-teams-faqs) - [User Management Access FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#user-management-access-faqs) - [Settings FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#settings-faqs) - [Chrome Extension FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#chrome-extension-faqs) - [Mobile App FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#mobile-app-faqs) - [Virtual Numbers FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#virtual-numbers-faqs) - [General Queries FAQs](https://knowledge.frejun.com/general-queries-faqs?hsLang=en) - [Sales FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#main-content) - [Trial FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#trial-faqs) - [Plans & Pricing FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#plans-pricing-faqs) - [Virtual number FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#virtual-number-faqs) - [UAE calling FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#uae-calling-faqs) - [AI Insights FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#ai-insights-faqs) - [SMS & MMS FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#sms-mms-faqs) - [Troubleshooting FAQs](https://knowledge.frejun.com/troubleshooting-faqs?hsLang=en) - [Usage Policies](https://knowledge.frejun.com/usage-policies?hsLang=en) - [Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#main-content) - [Hubspot Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#hubspot-integration-faqs) - [Pipedrive Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#pipedrive-integration-faqs) - [Salesforce Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#salesforce-integration-faqs) - [Deskera Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#deskera-integration-faqs) - [Dynamic 365 Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#dynamic-365-integration-faqs) - [Zoho Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#zoho-integration-faqs) - [LeadSquare Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#leadsquare-integration-faqs) - [Freshworks Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#freshworks-integration-faqs) - [Virtual Numbers](https://knowledge.frejun.com/virtual-numbers?hsLang=en#main-content) - [Indian Virtual number](https://knowledge.frejun.com/virtual-numbers?hsLang=en#indian-virtual-number) - [Virtual Numbers :- Singapore/Australia/New Zealand](https://knowledge.frejun.com/virtual-numbers?hsLang=en#virtual-numbers-singapore-australia-new-zealand) - [UAE Virtual Number](https://knowledge.frejun.com/virtual-numbers?hsLang=en#uae-virtual-number) - [Virtual Number- Others](https://knowledge.frejun.com/virtual-numbers?hsLang=en#virtual-number-others) - [US Messaging and 10 DLC](https://knowledge.frejun.com/virtual-numbers?hsLang=en#us-messaging-and-10-dlc) - [Finance and Billing FAQs](https://knowledge.frejun.com/finance-and-billing-faqs?hsLang=en) - [APIs and SDKs FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#main-content) - [Authentication & API Access FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#authentication-api-access-faqs) - [Calling Features FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#calling-features-faqs) - [User Management – Detailed FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#user-management-detailed-faqs) - [Call Logs & Analytics FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#call-logs-analytics-faqs) - [Webhooks FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#webhooks-faqs) - [Managing Webhooks FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#managing-webhooks-faqs) - [Supported Webhook Events FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#supported-webhook-events-faqs) - [Additional Tools FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#additional-tools-faqs) - [FreJun Softphone Web SDK – FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#frejun-softphone-web-sdk-faqs) - [FreJun SDK – Edge Case FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#frejun-sdk-edge-case-faqs) - [Partners and Resellers FAQs](https://knowledge.frejun.com/partners-and-resellers-faqs?hsLang=en) - [FreJun Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#main-content) - [FreJun Non India Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-non-india-plans-and-pricing) - [FreJun India Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-india-plans-and-pricing) - [FreJun UAE Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-uae-plans-and-pricing) - [FreJun Teler Pricing for India & UAE](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-teler-pricing-for-india-uae) - [SIP Trunking Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#sip-trunking-pricing) - [WhatsApp Business Integration FAQs](https://knowledge.frejun.com/whatsapp-business-integration-faqs?hsLang=en) - [IVR FAQs](https://knowledge.frejun.com/ivr-faqs?hsLang=en) - [Teler FAQs](https://knowledge.frejun.com/teler-faqs?hsLang=en#main-content) - [General](https://knowledge.frejun.com/teler-faqs?hsLang=en#general) - [Getting Started & SDKs](https://knowledge.frejun.com/teler-faqs?hsLang=en#getting-started-sdks) - [Billing & Credits](https://knowledge.frejun.com/teler-faqs?hsLang=en#billing-credits) - [Pricing](https://knowledge.frejun.com/teler-faqs?hsLang=en#pricing) - [Coverage & Telephony](https://knowledge.frejun.com/teler-faqs?hsLang=en#coverage-telephony) - [Security & Compliance](https://knowledge.frejun.com/teler-faqs?hsLang=en#security-compliance) - [Roadmap / Upcoming Features](https://knowledge.frejun.com/teler-faqs?hsLang=en#roadmap-upcoming-features) - [Developer Support & SLAs](https://knowledge.frejun.com/teler-faqs?hsLang=en#developer-support-slas) - [Integration & Extensibility](https://knowledge.frejun.com/teler-faqs?hsLang=en#integration-extensibility) - [Migration & Compatibility](https://knowledge.frejun.com/teler-faqs?hsLang=en#migration-compatibility) - [Gong Integration](https://knowledge.frejun.com/gong-integration?hsLang=en) [![Chill listening crop-3](https://knowledge.frejun.com/hs-fs/hubfs/FreJun%20Logo.png?width=163&height=34&name=FreJun%20Logo.png "Chill listening crop-3")](http://frejun.com) Copyright © 2026, FreJun