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What Are IVR Nodes and How Do They Work? | FreJun IVR Flow Guide

In FreJun’s IVR system, an IVR node is a single step in the call flow that plays a message (greeting, menu, etc.) and then collects the caller’s input (via keypad/DTMF or voice) to decide what happens next (e.g., route to queue, agent, or another node). Nodes are combined to build rich, multi‑level IVR flows that guide and route callers automatically.


An IVR node represents a step in the call flow where audio is played and input is collected.
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