Understanding Your Network Test Report & Improving Call Quality.

After running the network test, you'll receive results indicating various network parameters. If any of these parameters are highlighted in red and exceed the desired limits, it can significantly affect your VoIP call quality. Common issues include:

• Audio dropouts: Periods where the audio cuts out during a call.

• Call disconnections: Unexpected drops during conversations.

• Lag or delays: Noticeable pauses between speaking and hearing responses.

These problems are typically due to:

• High latency: Delays in data transmission.

• Packet loss: Data packets failing to reach their destination.

• Jitter: Variability in packet arrival times.

Steps to Improve Your Network Stability

To enhance your call quality, consider the following steps:

1. Use a Wired Connection: Connect your device directly to the router using an Ethernet cable to ensure a stable connection.

2. Reduce Network Traffic: Limit bandwidth-heavy activities (e.g., streaming, large downloads) during calls.

3. Restart Your Network Devices: Power cycle your modem and router to refresh the connection.

4. Check for Interference: Ensure there are no physical obstructions or electronic devices causing interference with your Wi-Fi signal.

5. Contact Your Internet Service Provider (ISP): If issues persist, your ISP may need to address external network problems.