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Unable to Edit Default Role Permissions in FreJun? Here's What to Do | User Access Guide

FreJun has three built-in default roles: Owner, Admin, and Agent. These roles come with fixed, predefined permission sets and are designed to cover the most common access needs for any team. If you are trying to change what a default role can or cannot do — such as enabling a specific feature for Agents or restricting access for Admins — this article explains why that is not possible directly and what the correct path is.

1. ) Why Can't I Edit Default Role Permissions?

Default roles in FreJun are fixed by design. Their permissions cannot be modified, and the roles themselves cannot be deleted. This ensures a consistent and secure baseline of access across all FreJun accounts.

This means:

  • You cannot add or remove permissions from the Owner, Admin, or Agent roles
  • You cannot enable or disable specific feature toggles (such as WhatsApp Message Templates) within a default role
  • These roles will always retain their standard permission set regardless of account settings

If you need a user to have more or fewer permissions than what a default role provides, the solution is to create a Custom Role.

2.) What are Custom Roles and How do they Help?

Custom Roles allow Owners to build a role from scratch with exactly the permissions they need — no more, no less. You can enable specific features (such as WhatsApp Message Templates), restrict others, and assign that custom role to any user in your account.

Common use cases:

  • Giving certain team members access to WhatsApp Message Templates while keeping other Agent permissions unchanged
  • Restricting an Agent from accessing specific settings or features
  • Creating a role with elevated permissions for a senior agent or team lead, without making them a full Admin
  • Giving a user a subset of Owner-level controls for specific areas only

3.) How to Create a Custom Role?

Only Owners can create and manage custom roles.

  1. Log in to your FreJun account
  2. Go to Users & Teams in the left sidebar
  3. Click on the Roles tab
  4. Click + New Role
  5. Enter a Role Name (e.g., "Agent — WhatsApp Enabled") and an optional description
  6. Select the specific permissions you want this role to have — enable only what this role needs
  7. Click Save

👉 For detailed steps with screenshots, see: How to Create a New Custom Role in FreJun

4.) How to Assign the Custom Role to a User?

Once the custom role is created, assign it to the relevant user(s):

  1. Go to Users & Teams
  2. Find the user you want to update, hover over their name, and click Edit
  3. Under the Role field, select the custom role you created
  4. Click Save

The user will now have access based on the custom role's permissions instead of the default Agent/Admin permissions.

Quick Reference :- 

    Role Type Can Be Edited? Can Be Deleted? Use When
     Owner (Default)        No        No Full platform access for account administrator
     Admin (Default)        No        No Team management without billing access
     Agent (Default)        No        No Standard access for individual team members
     Custom Role        Yes        Yes Any case where default role permissions don't fit

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