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Is the Chrome Extension Required for Freshworks Integration?

The FreJun Chrome extension plays a key role in enabling click-to-call and seamless call logging within Freshworks. This article explains when the extension is required, what features depend on it, and how it improves calling workflows for sales and support teams.

Yes. The Chrome extension is required to enable:

  • Click-to-call functionality inside Freshsales/Freshworks
  • Real-time call initiation from CRM records
  • Automatic syncing of call logs, recordings, and metadata (call types, timestamp, reasons, outcome, tags, notes) to your CRM.

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