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FreJun International Call Routing Options | Round Robin, Fixed, Idle & Sticky

FreJun provides four routing options for international incoming calls: Round Robin, Fixed Order, Longest Idle, and Sticky Routing. These distribute calls efficiently across agents or teams based on your setup. Contact support@frejun.com for configuration details. FreJun offers a suite of incoming call routing options designed to enhance efficiency and customer satisfaction for businesses operating across borders.

🌐 Call Routing Options

FreJun provides four primary routing strategies for incoming calls:

  1. Round Robin: Distributes calls evenly among available agents, ensuring a balanced workload.

  2. Fixed Order: Routes calls in a predetermined sequence, directing them to agents based on a set priority.

  3. Longest Idle: Connects the call to the agent who has been idle the longest, promoting equitable call distribution.

  4. Sticky Routing: Ensures repeat callers are connected to the same agent they previously interacted with, fostering continuity and rapport.


    Refer to this video for more help:



    For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account.

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