Virtual Numbers FAQs
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      What is Call Routing feature in FreJun?

      FreJun offers a suite of international call routing options designed to enhance efficiency and customer satisfaction for businesses operating across borders.

      🌐 Call Routing Options

      FreJun provides four primary routing strategies for incoming calls:

      1. Round Robin: Distributes calls evenly among available agents, ensuring a balanced workload.

      2. Fixed Order: Routes calls in a predetermined sequence, directing them to agents based on a set priority.

      3. Longest Idle: Connects the call to the agent who has been idle the longest, promoting equitable call distribution.

      4. Sticky Routing: Ensures repeat callers are connected to the same agent they previously interacted with, fostering continuity and rapport.


        Refer to this video for more help:



        For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account