Call Routing Options | FreJun's Feature

FreJun offers a suite of international call routing options designed to enhance efficiency and customer satisfaction for businesses operating across borders.

🌐 Call Routing Options

FreJun provides four primary routing strategies for incoming calls:

1. Round Robin: Distributes calls evenly among available agents, ensuring a balanced workload.
   
   
2. Fixed Order: Routes calls in a predetermined sequence, directing them to agents based on a set priority.
   
   
3. Longest Idle: Connects the call to the agent who has been idle the longest, promoting equitable call distribution.
   
   
4. Sticky Routing: Ensures repeat callers are connected to the same agent they previously interacted with, fostering continuity and rapport.
   
   If you have any more queries, please contact chat support or mail us on support@frejun.com .