Not Receiving Incoming Calls on FreJun? Here's How to Fix It |Troubleshooting Guide|

Step 1 — Check Incoming Call Permission

Incoming call access is mandatory for receiving calls on FreJun.

The user can verify this by navigating to: Settings > Calling

Check that both Incoming and Outgoing access are enabled for your account. If incoming access is missing, please contact your Admin to enable it.

Step 2 — Check Chrome Extension Status

Ensure the FreJun Chrome Extension is:

Installed on your browser
Correctly logged in with your FreJun credentials
Active and not paused or disabled

You can verify this by clicking the extension icon in your Chrome toolbar.

Step 3 — Check the Dialling Prefix

When calling a FreJun virtual number, the country code prefix is mandatory.
Calls without the correct prefix will not connect.

Always dial using the full international format:

Region	Correct Format	Incorrect Format
India	+91XXXXXXXXXX	0XXXXXXXXXX or XXXXXXXXXX
UAE	+971XXXXXXXXXX	0XXXXXXXXXX or XXXXXXXXXX
Other regions	+[Country Code]XXXXXXXXXX	Without country code

Step 4 — Reinstall the Chrome Extension

If the above steps check out, try a clean reinstall:

Remove the existing FreJun Chrome Extension
Reinstall it from the Chrome Web Store
Log back in with your FreJun credentials
When prompted, allow all permissions
Ensure access to all sites is enabled — without this, the calling pop-up may be restricted on certain pages

Step 5 — Check Browser Notification Settings

FreJun requires browser notifications to be enabled for incoming call pop-ups to appear.

To check:

Go to Chrome Settings > Privacy and Security > Site Settings > Notifications
Find FreJun (product.frejun.com) and ensure notifications are set to Allow
If blocked, click Allow and refresh the page

Still Not Resolved?

If the issue persists after completing all the above steps, please reach out to us:

📧 support@frejun.com
💬 Live chat via your FreJun account

Our team will investigate further and assist you on priority.