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Not Receiving Incoming Calls on FreJun? Here's How to Fix It |Troubleshooting Guide|

Browser-based calling delivers incoming calls through your internet connection via your  FreJun Chrome Extension. Most delivery failures come down to the toggle not being enabled, the browser tab/session not being active, or a permission/network block. Complete steps in order. 

Step 1- Check Incoming Call Permission

Incoming call access is mandatory for receiving calls on FreJun.

The user can verify this by navigating to: Settings > Calling

Check that both Incoming and Outgoing access are enabled for your account. If incoming access is missing, please contact your Admin to enable it.

Refer- How to Route Incoming Calls to a Specific User in FreJun?

Step 2- Check Chrome Extension Status

Ensure the FreJun Chrome Extension is:

  • Installed on your browser
  • Correctly logged in with your FreJun credentials
  • Set as Available and not Away

                                               

You can verify this by clicking the extension icon in your Chrome toolbar.

Step 3- Check the Dialing Prefix

When calling a FreJun virtual number, the country code prefix is mandatory.
Calls without the correct prefix will not connect.

Always dial using the full international format:

Region Correct Format Incorrect Format
India +91XXXXXXXXXX 0XXXXXXXXXX or XXXXXXXXXX
UAE +971XXXXXXXXXX 0XXXXXXXXXX or XXXXXXXXXX
Other regions +[Country Code]XXXXXXXXXX Without country code

Step 4- Reinstall the Chrome Extension

If the above steps check out, try a clean reinstall:

  1. Remove the existing FreJun Chrome Extension
  2. Reinstall it from the Chrome Web Store
  3. Log back in with your FreJun credentials
  4. When prompted, allow all permissions
  5. Ensure access to all sites is enabled — without this, the calling pop-up may be restricted on certain pages.

Refer-  How to install the Chrome extension?

Step 5- Check Chrome Site Permissions

Chrome can sometimes restrict or revoke permissions after an update, which may prevent incoming call pop-ups or audio from working even when the call reaches the account.

To check:

  1. Open the FreJun tab in Chrome and click the 🔒 padlock icon in the address bar.
  2. Go to Site settings.
  3. Ensure both Microphone and Notifications are set to Allow for FreJun.
  4. Refresh the FreJun page and stay logged in.
  5. Test the incoming call again.

Step 6 — Check Your Availability Settings

  1. Go to Settings > General
  2. Check your Business Hours for the current day/time [CONFIRM: exact field location]
  3. If you're marked unavailable, incoming calls are being disconnected and logged as missed by design, not by fault

           

 


👉 Still Not Receiving Calls After All Steps?

If the issue persists after completing all the above steps, please reach out to us at

  • 📧 support@frejun.com
  • 💬 Live chat via your FreJun account

: Please include when contacting us:

  • Your virtual number and its status per Step 1
  • Whether it's one user or your whole team
  • Whether the issue is constant or intermittent

Our team will investigate further and assist you on priority.