Skip to content
Go to frejun.com
  • There are no suggestions because the search field is empty.

How to Transfer a Call in FreJun?

Transferring calls allows you to seamlessly hand off an ongoing conversation to another team member, ensuring that the right person handles the call without disconnecting the customer.

Transferring Incoming Calls

  1. Answer the Call- Pick up the call as usual via the FreJun Chrome Extension.

  2. Access the Call Transfer Feature- Click the Call Transfer icon on the in-call screen below the mute icon.

  3. Select the User- Choose the user you want to transfer the call to.

  4. Complete the Transfer- Click Transfer Now. The call will be instantly transferred, and your line will be disconnected.

Transferring Outbound Calls

  1. Initiate a Call- Place a call using the FreJun Chrome Extension.

  2. Access the Call Transfer Feature -During the active call, click the Call Transfer icon located on the in-call screen below the mute icon.

  3. Select the Recipient- Choose the team member you want to transfer the call to.

  4. Confirm the Transfer- Click Transfer Now to complete the process. The call will be immediately transferred.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account