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How to Set an After Business Hours Welcome Message in FreJun?

Automatically greet callers outside working hours with a custom audio message on your FreJun virtual number.

Managing customer expectations outside business hours is critical for delivering a professional calling experience. With FreJun’s After Business Hours Welcome Message, you can automatically play a pre-recorded audio message whenever someone calls your virtual number outside your working hours.

This feature helps businesses communicate availability clearly, maintain brand professionalism, and ensure compliance by automatically recording and logging calls. It’s ideal for sales, support, and recruitment teams who want consistent call handling even when agents are offline.

Steps to Set the After Business Hours Welcome Message:

  1. Log in to your FreJun account.

  2. Navigate to the “Virtual Number” tab.

  3. Select the virtual number where you want to add the after business hours message.

  4. Go to the “Incoming Calls” section.

  5. Click on “After Business Hours Message.”

  6. Upload your audio file (must be MP3 format and no larger than 10MB).

  7. Click Save to apply the changes.

Important Notes:

  • Only the Owner or Admin can set or update this message.

  • The call will end automatically after the message plays and will be logged in the call history.

 

Refer to this video for more help:

 

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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