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How to Set a Welcome Message During Business Hours in FreJun?

Learn how FreJun Admins can upload and manage custom welcome messages for business hours to deliver a professional caller experience on virtual numbers.

A welcome message is often the first interaction a caller has with your business. With FreJun, Owners and Admins can easily set a custom welcome message for any virtual number during business hours, ensuring callers receive a professional and consistent greeting every time they call.

This feature is especially useful for sales, support, and recruitment teams that want to clearly communicate brand identity, working hours, or call flow expectations. In this guide, you’ll learn how to upload and activate a welcome message in FreJun, along with best practices to avoid common setup issues.

Steps to Set the Welcome Message:

  1. Log in to your FreJun account.

  2. Navigate to the “Virtual Number” tab.

  3. Select the virtual number you want to add the welcome message to.

  4. Go to the “Incoming Calls” section.

  5. Click on “Welcome Message.”

  6. Upload your audio file (must be in MP3 format and no larger than 10MB).

  7. Click Save to apply the changes.

Important:

  • Only the Owner or Admin can set or update the welcome message.

  • Ensure your audio file meets the format and size requirements to avoid upload errors.


    Refer to this video for more help:

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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