FreJun allows you to route incoming calls from a virtual number directly to a team instead of an individual user. This is useful when you want calls to be handled collaboratively or based on a specific distribution pattern.
Step 1: Create a Team
Before routing calls to a team, you must first create the team. How to create Teams
Step 2: Assign a Virtual Number to a Team
Once your team is created, follow these steps to route incoming calls:
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Log in to your FreJun account as an Owner or Admin.
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Go to the Virtual Numbers tab.
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Select the virtual number you want to assign to the team.
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Navigate to the Incoming Calls tab.
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In the “Connect To” field, change the selection from User to Team.
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Select the team you want to assign the number to.
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Choose the appropriate Distribution Pattern based on your needs (e.g., Simultaneous, Round Robin, Sticky agent, Longest Idle, etc.).
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Click Save.
All incoming calls to this virtual number will now be routed to the selected team based on the distribution method chosen.
📤 Step 3: Give Outbound Access to Team Members
To allow specific team members to make outgoing calls using the virtual number:
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Go to the Virtual Numbers tab.
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Select the same virtual number.
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Click on the Outgoing tab.
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Add the users you wish to grant outbound calling access to.
If you need any assistance or have further questions, feel free to reach out to FreJun Support via chat or email at support@frejun.com