How to Enable Post Call Survey for a Virtual Number?

Post-call surveys help businesses capture real-time customer feedback immediately after a call ends. With FreJun, you can easily enable post-call surveys for any virtual number, allowing sales, support, and recruitment teams to measure call quality, agent performance, and customer satisfaction without manual follow-ups.

This guide walks you through the simple steps to activate a post-call survey on a virtual number in FreJun. Once enabled, your selected survey will automatically play after each completed call, helping your team collect actionable insights and improve customer conversations at scale.

Steps to Enable Survey:

1. Create Your Survey

   • Go to the survey section and build your survey.

2. Open Virtual Numbers

   • Navigate to the "Virtual Numbers" section.

3. Select the Target Number
   

   • Choose the virtual number where you want to add the survey.

   • Scroll down to find the Post Call Survey toggle.
   • Switch it ON.

4. Assign Your Survey

   • Pick the survey you created from the dropdown.

5. Save Changes

   • Click Save to apply.

Your survey is now active.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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